Percepción del apoyo formal en personas en situación de sinhogarismoaccesibilidad y eficacia de los servicios en el Centro Municipal de Acogida de Santa Cruz de Tenerife

  1. Díaz González, José Manuel 1
  2. González González, Lucía 1
  3. Valenzuela Herrera, Shahina Mayumy 1
  1. 1 Universidad de La Laguna
    info
    Universidad de La Laguna

    San Cristobal de La Laguna, España

    ROR https://ror.org/01r9z8p25

    Geographic location of the organization Universidad de La Laguna
Journal:
Itinerarios de trabajo social

ISSN: 2696-4244

Year of publication: 2025

Issue: 5

Pages: 16-24

Type: Article

DOI: 10.1344/ITS.I5.47293 DIALNET GOOGLE SCHOLAR lock_openOpen access editor

More publications in: Itinerarios de trabajo social

Abstract

Homelessness is the manifestation of extreme social exclusion generated by interconnected structural, personal, relational, and institutional factors, which is exacerbated by societal stigma and prejudice that hinder social integration. This study aims to explore the perceptions of individuals experiencing homelessness regarding the support and resources available to them, analyzing their effectiveness and accessibility. To gain an in-depth understanding of their experiences, a qualitative exploratory approach was used, based on interviews with ten residents of the Municipal Shelter Center in Santa Cruz de Tenerife. An interview guide was specifically designed for this study, validated by experts and professionals, and adjusted according to the perspectives of homeless individuals. The results show that, while some participants value the support received positively, others perceive barriers and discrimination in accessing services. Furthermore, unemployment and economic hardship are the predominant causes of their situation, along with factors such as migration and family problems. These findings highlight the heterogeneity in homelessness experiences and the influence of stigma on resource access. It is essential to address both the material and emotional needs of these individuals, proposing integrated strategies that promote their inclusion and social well-being.

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