La mediación como sistema alternativo de resolución de conflictos en el sector turístico
- 1 Escuela Universitaria de turismo Iriarte (ESP)
ISSN: 1889-0326
Year of publication: 2015
Issue Title: Ángel Oliva Cabeza
Issue: 3-4
Pages: 39-42
Type: Article
More publications in: Turismo: Revista de Estudios de Turismo de Canarias y Macaronesia
Abstract
The protection of tourists need, in addition to a catalogue of rights and duties, the provision of effective mechanisms of conflict resolution consistent with the situation of the tourist. In this sense, the mediation may develop a fundamental role.